Fixed LTE - Barely existent support

If there was an option for 0 stars I would use that.

I signed up for the Telkom Fixed LTE on the 23/10/2019, I received the router and sim within a reasonable time. The sim was only activated exactly after 48 hours only after I complained which was only the start of my problems. I have been having connectivity issues since than and was finally able to send an email to support on the 08/11/2019 (reference 915004).For some reason reason this was marked as a low priority query which only gets a respond every 7 days it would seem which means that the ticket hasn't been resolved to date. I have created multiple tickets since than marking them has high priority which have been closed without any response. The last ticket created was on the 20/11/2019 requesting details about how to return the "free" router since there is no details anywhere. Your faq only says that the router will be billed if not returned, no address is given for the return or procedure to be followed. Due to the lack of support I have already cancelled my services. I'm unsure as to how Webafrica was ever voted ISP of the year as the support is basically non-existent. It is worrying to see how a new client is treated and I would NEVER recommend them to anyone else.

Your customer zone also needs some work as it is almost impossible to try and log a ticket or even view a ticket if the connection is slow.

I would hope that my ticket regarding the return of the router is answered before the 21 days after end of my services(the end December).

I am only writing this review to warn others of the deplorable customer service and support that they may experience and hopefully my tickets can actually be resolved.