Fix my Internet WEBAFRICA

I'm writing this review to voice my displeasure and to say that they have the POOH EST customer support. I have been struggling with my internet for a few weeks now, and I have logged several calls to webafrica on whatsapp. They take you through this whole check this and check that process and it is the same thing we will escalate to our support team. email response you get. Thank you for reaching out to Webafrica.

Please note that our Faults Team is actively working on getting your fault resolved. Our team will effectively communicate the progression of your faults within the next 48hrs. the next 48hrs never come and they close the call. So last week i tried something different. I logged a fault call and also an upgrade call, guest what I got helped so quickly for the upgrade it was unbelievable. I then went and cancelled the upgrade request and got another phone call wanting to know why am I cancelling? Because of your **** servers. I do believe that my line is being throttled by WEBAFRICA even when they say NO FUP applies Is there anyone else out there with the same problem?