First time customer Bad Sign up Webafrica!

I recently for the '1st time' made contact with Webafrica to sign up for Fibre. I was on the line for 45min explaining everything in detail and I was excited to start my new network connection with Webafrica. The consultant Rele advised that i will receive a payment link that was Sat 07/06/25. I call again and speak to Bridgette (who mind you had an attitude) and advised that Rele sent an extention on my landlords fibre profile (where does my landlord fit in here) this was an extention on the same property for a New Line!! Bad service first go not good all i wanted was to sign up with no hassles gosh is that too much to ask for. Now im told i must sit back and wait for Vumatel to approve my request but the request is WRONG!