1 reviews | Active since Jan 2019
First day of internet is a disaster
Moved over from Afrihost and started to regret it. As I remained with metro fibre, my internet went down with Afrihost mid day yesterday. After rebooting, it didnt work. I put my new Webafrica router in and got an email that my line was activated. Problem is, the modem light was green and I didnt have internet access. I went onto the WhatsApp line and asked for support with an agent at 1:29pm. Fir 6.5 hours there was no support. At 8pm I received a message that they couldn't adddress my query within business hours and that I had ti log a query early the next day to give them enough time to respond. I managed to get the internet working however the connection speed is a 5th of what I am paying for. This is a poor reflection on Webafrica and I have already started searching for an alternative. I missed a meeting because of this.
We understand how frustrating this experience must have been, especially after moving to Webafrica and then experiencing connectivity issues that resulted in you missing an important meeting. We also recognise your concerns around the extended wait for support and the connection speed not matching the package you’re paying for.An escalation has been sent to the team that handles installations to review the status of your service and the concerns you’ve raised. The team will investigate the matter and assist with the necessary next steps to get your connection performing as expected.Warm regards,
Webafrica Crew
We understand how frustrating this experience must have been, especially after moving to Webafrica and then experiencing connectivity issues that resulted in you missing an important meeting. We also recognise your concerns around the extended wait for support and the connection speed not matching the package you’re paying for.An escalation has been sent to the team that handles installations to review the status of your service and the concerns you’ve raised. The team will investigate the matter and assist with the necessary next steps to get your connection performing as expected.Warm regards,
Webafrica Crew