Fibre works as expected but their policy of only being accessible via whatsapp is frustrating

Hi Mthunzi,  we completely understand how frustrating it can be when something that should take a short time ends up taking hours, especially when support is primarily through WhatsApp. Your feedback highlights where the experience can feel unnecessarily drawn out, and we appreciate you sharing this. 

We’ve noted your comments and will share them with the relevant teams to help improve accessibility and efficiency for future support requests. 

If you need any assistance in the meantime, you’re welcome to reach out via a direct message on Hello Peter and we’ll be happy to help. 

Warm regards,
 Webafrica Crew