Fibre will not connect and WebAfrica support totally unable to resolve issue

I am unable to connect my fibre line. The problem is on WebAfrica's side (line and router settings are both fine) - apparently there is an incorrect B number on the line, or something. I have spoken to almost every support agent and to two different people in provisioning who have also escalated this, with multiple calls and chats to WebAfrica per day for nearly a week. My tickets have repeatedly been closed without resolving the problem. I cannot believe that so many of their technical team are unable to resolve what should be a simple problem.

I have spent hours a day for nearly a week waiting for WhatsApp or calls to connect to their agents. I have spent a fortune on hour-long mobile calls to the support line, and a fortune on mobile data. My wife and I have been unable to work under lockdown because of this. My children have been unable to attend online school. This has been frustrating beyond words.

I AM THE MOST SERIOUSLY UNHAPPY AND POORLY SERVED CUSTOMER THEY HAVE RIGHT NOW.