Fibre ******* for the elderly

Seems I have to resort to voicing my dispute via HelloPeter. I have been with WebAfrica for over 2 years on ADSL with no issues. They then advised that they are discontinuing their ADSL products and advised me to go with Fibre. I was promised 599 per month then got billed 778 per month. I have an elderly lady at the property that needs her telkom number transferred to the VOIP service as she is in frail care. I did this over 2 weeks ago and still no feedback I paid the 150 rand and uploaded the necessary docs.. Now telkom has advised that they need to cancel the line and cannot keep the number active as Web Africa has not contacted them. This is utterly rediculous. The worse service ever. The whatsapp chat is a joke and phone calls are placed on hold.