1 reviews | Active since Sept 2010
Fibre promotion a lie
<p>I pre-ordered my fibre in January of 2017.</p> <p> </p> <p>Vumatel installed my fibre on the 27th of March 2017 and WebAfrica activated my fibre on the 29th of March 2017.</p> <p>The promtion stated that you received 2 month's free fibre if you pre-ordered.</p> <p> </p> <p>Now, because the service was activated on the 29th of March, WebAfrica is claiming that the rest of March counts as one of my months (3 days), and then I get April free. Which is absolute nonsense.</p> <p> </p> <p>Any reasonable person will understand a month to be one of two things: either 30/31 days or a calendar month, as in April and May. I don't even mind having the 3 days pro-rated and paid for in that way.</p> <p> </p> <p>But to count 3 DAYS as a month seems completely unfair to me.</p>
Hello ,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
I have already posted numerous support tickets for follow up. Only some of which have been responded to.
I have already posted numerous support tickets for follow up. Only some of which have been responded to.
Please note that my issue has not yet been resolved. No one has contacted me after making numerous support tickets.
Also, I cancelled my ADSL account and I now see that it is active again. Why is that?
Please note that my issue has not yet been resolved. No one has contacted me after making numerous support tickets.
Also, I cancelled my ADSL account and I now see that it is active again. Why is that?