1 reviews | Active since Dec 2017
Fibre Optic Line - Speed upgrade
WebAfrica completely unaware that fibre optic line speed upgrade was not actually implemented, despite order being received and duly processed by WebAfrica to the point of accounting and billing for same.
No response at support hotline for about 10 minutes. So-called "live chat" invariably not available either.
Despite logging two tickets and multiple calls to the call centre this seemingly simple matter was not followed up by WebAfrica staff at all, unless prompted to do so by me repeatedly.
Notwithstanding these service shortfalls WebAfrica had the audacity to state the matter had been forwarded to OpenServe and they were awaiting their response. An undertaking to resolve the matter within a day was not met. Today, a few days since the undertaking the matter remains unresolved.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah