Fibre off for 2 days - with no communication from Service Provider

For two days we have had no communication from Webafrica regarding the internet/fibre that has been off. There is no number to call for a service agent, the only access you have, to find out what is happening is through a robot. We are paying for a service that has been off for days. A simple sms or email would be appreciated to inform us on progress of repairing whatever the issue is, for two days the only response we have been getting from the WhatsApp robot is: "Oh dear, it seems your area may be affected by an outage or scheduled maintenance." Indicating it is "in progress".

This is a real issue for people relying on the internet that is working from home - and that is not getting any feedback on what is going on or the progress.

Webafrica's customer services is really bad!!!!!