Fibre not working, bill not managed well
<p>I had hope when the friendly salesman offered us fibre at competitve price. It was a trap !</p> <p>first negative point : They said their billing system had an issue and therefore I will pay double next month... that is not too much of a problem but still weird,</p> <p>Major issue : MY FIBRE INTERNET STOPPED ! I called twice the technical support team : I waited 30 minutes without answer twice. I decided to call sales: had an answer in 1 minute and then she transferred me to the WRONG DEPARTMENT (i waited 20 minutes).... how unacceptable.. </p> <p>I have now waited 45 minutes on the support line again for no reason, worse than Telkom. </p> <p>Please someone bring my fibre back online !!!</p> <p> </p>
Hello ,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM . Please confirm your customer code - so we may investigate and contact you to support immediately
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Hello ,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM . Please confirm your customer code - so we may investigate and contact you to support immediately
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Well, when you manage to reach someone at technical support, they can actually do their job.
Please hire more technician !
Well, when you manage to reach someone at technical support, they can actually do their job.
Please hire more technician !
Hi
Thank you for your feedback - will ensure the service managers are informed of your comment.
Enjoy your weekend.
Rafeeqah
Hi
Thank you for your feedback - will ensure the service managers are informed of your comment.
Enjoy your weekend.
Rafeeqah