Fibre Line paid but not working and no help getting assistance

Listen everyone that will see this review, if you have an product with this company just cancel it. this is the worst most useless company i have ever had to deral with the agents do not even know how to speak to you. they drop call and chats in your ear.

I paid my fibre instead of my fibre working, i get an email saying my order for a new fibre installation has been placed. mind you i have to work. this happens every month.

I try to connect to their livechat on whats app, its taking me 2 days just to get connected to them, i call them im on the line waiting i dont get transfered to anyone. The first lady i get connected to on livechat she just says my issue is escalalated then closes the chat her name is Nancy M, the second guy Leon tells me he will transfer me and that was it. its now day 3 i am still trying to get connected to this company mind you i paid the R549