Fibre internet service down

My internet connection has been down for a week now. I contact Webafrica everyday and the only feedback is that it’s been escalated. I have paid my monthly fees and this is the 2nd time this month that the network has been down for several days. To make matters worst, I work from home and I had to leave home and work from different venues in order to be on an internet connection. One of the call centre agents told me to cancel my service, which is not that ease after already paying the service I am currently on.