1 reviews | Active since Mar 2012
Fibre Internet - Bad Service - Passing the Buck
Don't know what they doing . Passing the buck. Bad customer Service. No one take ownership. In November i had Fibre Internet installed, i complained that the speed is slow. I purchased a 100Mbps line and the speed never got pass 5Mbps. I cant even stream youtube. After up and down troubleshooting, numerous calls, all webafrica does is pass the buck to the fibre provider (frogfoot). I ended up contacting Frogfoot directly who was very helpful, they proved to me that the problem was not on there side by showing me speedtest from my pc when connecting to the Frogfoot network. Frogfoot even sent an Engineer to my house thrice to prove the same thing. Webafrica eventually sent an Engineer out after 3 months for which he only did a speed test and said the problem is with Frogfoot.. Today im cancelling this service as it has just been trauma to me and my family. I'm not in the country and it costs me a fortune to sit on the phone with Webafrica trying to get this issue resolved. BAD Service!!! and Dont recommend using them!!!
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah