Fibre Installation Webafrica/Frogfoot

I have ordered Fibre in the beginning of September 2020. I am still struggling to get my line activated through Webafrica/Frogfoot. I am renting and requested fibre through Webafrica and they are using Frogfoot for the installation/connection. I am still pending the installation and order for the fibre. First it was the previous tenant need to cancel the order. Now the previous tenant cancelled the order through Telkom but still no fibre! We are in November and still i need to phone Webafrica and still I need to send mails to Webafrica to provide fibre installation. This is the most frustrating experience of my life. This morning I received an mail that the previous tenant need to bring back the equipment that was installed, WHEN IS THIS MY ISSUE I MEAN I AM A NEW CLIENT OF WEBAFRICA AND THEY ARE NOT HELPING THE SITUATION. Is this what a client/customer need to do to????? Tired and Frustrated!!!!!!