1 reviews | Active since Jul 2010
Fibre installation taking 3 months now with no feedback given on support tickets
<p>I opend a ticket on my webafrica dashboard asking why I haven't had any feedback regarding my fibre installation. It took them more then two weeks to reply to the ticket. The reply wasn't even an update but a rediricet asking me to mail Orion Stober. I mailed him on the 7th of March. Still havn't had a response.</p> <p> </p> <p>I have had great service from you guys up till now, but this experiance has changed my opinion regarding webarica. Please let me know if you intend to do the installation or not.</p>
Hello,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM . Please confirm your order number. so we are able to look into this asap and call you with confirmation of process going forward
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM . Please confirm your order number. so we are able to look into this asap and call you with confirmation of process going forward
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
This seems like a generic response. I mailed the suggested email account also opened more tickets @Webafric it self. No response.
This seems like a generic response. I mailed the suggested email account also opened more tickets @Webafric it self. No response.