Fibre Installation: STOPPED COMMUNICATION
<p>I wanted to get a fibre internet access for my apartment and signed a contract with WebAfrica. They came to install and told me they have to drill a hole for the cable and I told them I need the permission of the landlord first before I can allow them to do that. I got the approval and got back to them, but Webafrica is not responding at all after this.</p> <p>I sent several Emails (to several different Email accounts: ********** , ********** ********** I try to get hold of them via their Live Chat function EVERY DAY and I try to reach them via phone also on a daily base. NO ONE is responding since the 10th of March!</p> <p> </p> <p>I have no idea if the contract is still valid (status: pending) and if they are going to charge me already (they have my banking details already and I filled out the debit order authorisation) which means I also can’t go to one of the competitors.</p> <p>Is there anyone who was in the same situation and has some insight what else I can do?</p>
Hello,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses. Please confirm ticket number or order number so we are able to investigate and call you to help asap
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses. Please confirm ticket number or order number so we are able to investigate and call you to help asap
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses. Please confirm ticket number or order number so we are able to investigate and call you to help asap
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses. Please confirm ticket number or order number so we are able to investigate and call you to help asap
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses. Please confirm ticket number or order number so we are able to investigate and call you to help asap
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses. Please confirm ticket number or order number so we are able to investigate and call you to help asap
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah