Fibre installation 3 months over due

<p>I used to be very happy with the service I recieved from this company, their technical call centre staff are very clued up and friendly, but the last interactions with them have benn less than stellar.</p> <p>I pre-ordered a fibre package early in September 2016. They informed me the installation would only take place during the month of October 2016, as Octotel was still laying down the fibre lines.</p> <p>I contacted them mid way through October, just to confirm the installation was still on track for that month. They responded by saying that Octotel was delayed and the installations would take place during November 2016.</p> <p>November came and went and I heard nothing from them. Not having much hope that installations would happen during December, I left the matter till January 2017. I sent them a mail, on the 3rd Jan, enquiring as to the status of my order, but I have not had any response.</p> <p>This whole process has come across as chaotic and unprofessional. How can a company so badly misjudge their time lines? And surely you should keep the customers that you sold on a specific activation date informed of the status and any delays.</p> <p>I am very dissapointed in this whole process. I will give them a short while to respond or I will just cancel my order and wait until another provider enters my area. Let's see.</p>