Fibre Flops

Absolutely poor service. My line was down due to an outage that has not been resolved for TWO WEEKS and running. I have spent thousands in this period alone on data because my work and entertainment life runs on a constant flow of data, yet I should expect a full debit order for a service that I have not had for quite some time. I am so fed up. Which business in the 21st century has NO ETA when reporting faults or where there is an outage? And where its agents are powerless to do anything but to depend on the fibre line provider to do do the fix the problem? It’s unacceptable.