Fibre down - No support

The tech support for webafrica is the worst seen. My fibreline stopped working, and trying to reach out and resolve the issue has left me to empty handed. There are no contact centre. They force you to use a whatsapp channel with only one response: "Sorry for the wait! We’re experiencing an influx of requests at the moment and working through them as fast as possible. I’ll transfer you as soon as an agent becomes available.". There are no feedback from Webafrica support, and the problem remains unresolved. I will not recommend them to anyone. If my problem persists and if I still don't receive any further response ASAP, then I will tell all my friends the truth about the quality of service, which in turn will result in business loss on their end.