Share Your Experience

NM

1 reviews | Active since Sept 2017

27 Sept 2017, 17:35

Fibre down for 7 days and counting

I logged a call with Web africa on going them that my fibre is down (LOS - line of sight is flashing Red) on 20 September 2017.

Many promises have been made and broken. They really make you feel like your call is the most important but in reality, they don't care! Don't expect them to phone you back, expect dropped calls. Expect the blame game between Webafrica, Vumatel, Fibrehoods and Brightlink.

On top of it their invoices arrive very promptly and charge you for services that you no longer, ADSL.

Going into Day 8 tomorrow, 28 September 2017 and counting...

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Replies (6)

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Replies (6)

Webafrica's replyOfficial

28 Sept 2017, 07:19

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Rafeeqah

Webafrica's reply28 Sept 2017, 07:19

Official

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Rafeeqah

NM

Neill M's updateReviewer Update

28 Sept 2017, 08:01

Rafeeqah is well aware of my many calls and frustration, in fact he did not call me back after 10 minutes yesterday and then avoided me when I was forced to call WebAfrica again yesterday afternoon.

NM

Neill M's update28 Sept 2017, 08:01

Reviewer Update

Rafeeqah is well aware of my many calls and frustration, in fact he did not call me back after 10 minutes yesterday and then avoided me when I was forced to call WebAfrica again yesterday afternoon.

NM

Neill M's updateReviewer Update

28 Sept 2017, 08:01

Rafeeqah is well aware of my many calls and frustration, in fact he did not call me back after 10 minutes yesterday and then avoided me when I was forced to call WebAfrica again yesterday afternoon.

NM

Neill M's update28 Sept 2017, 08:01

Reviewer Update

Rafeeqah is well aware of my many calls and frustration, in fact he did not call me back after 10 minutes yesterday and then avoided me when I was forced to call WebAfrica again yesterday afternoon.

NM

Neill M's updateReviewer Update

29 Sept 2017, 19:18

9 days and waiting, managers still hiding behind first line support.

NM

Neill M's update29 Sept 2017, 19:18

Reviewer Update

9 days and waiting, managers still hiding behind first line support.

NM

Neill M's updateReviewer Update

01 Oct 2017, 21:44

11 days and waiting, still waiting for a manager to phone - got a lame canned response from a ticket I logged which told me how much they cared - at least that made me laugh! If you are in the market, I would look elsewhere to be honest.

NM

Neill M's update01 Oct 2017, 21:44

Reviewer Update

11 days and waiting, still waiting for a manager to phone - got a lame canned response from a ticket I logged which told me how much they cared - at least that made me laugh! If you are in the market, I would look elsewhere to be honest.

NM

Neill M's updateReviewer Update

01 Oct 2017, 21:46

If you want tech support to answer quickly while you try report your issues (11 days and still no fibre), just press "1" to for new fibre installations. They will answer straight away because they waste no time in tryng get new suckers onboard, otherwise go through tech support option and be prepared to wait at least 20 minutes to speak to someone.

NM

Neill M's update01 Oct 2017, 21:46

Reviewer Update

If you want tech support to answer quickly while you try report your issues (11 days and still no fibre), just press "1" to for new fibre installations. They will answer straight away because they waste no time in tryng get new suckers onboard, otherwise go through tech support option and be prepared to wait at least 20 minutes to speak to someone.