Fibre down 14 DAYS!!!! and no word from Webafrica

This is hands down the WORST fibre service provider in SA. Stay, stay and stay away from these guys. My fibre suddenly went off midday on the 7th of Feb 2024. I whatsapped Web Africa and explained my situation to "Yolanda L", she requested photo's and could not assist so she escalated the matter and told me I had to wait 24-72 hours, I informed her that I am running a business from home and this is really killing my business. There is nothing further that she could do and I just had to wait. On 9 Feb I contacted them again as no one is getting back to me and I am still sitting without a service. I then spoke to "Sisanda Q" who transfered me to "Jocelyn L", I provided my reference number to Jocelyn but had to re-explain my situation to her and send photo's again. She again told me that she was going to escalate my matter and that she would personally get back to me, of course I've never heard from her again. On 12th Feb I contacted them again and spoke to "Asalinto Z", I provided my two reference numbers but he again asked me to explain my whole situation!! I mean seriously!!! The only thing he could do for me was to escalate the matter AGAIN. I asked repeatedly to speak to a manager and was told that the manager quote "Don't take chats and a callback can take 24-48 hours". This is exactly how important I as a customer is to Webafrica, the managers can't even be bothered to chat to you, and it can take up to two days for them to phone you back! Needless to say, it is the 20th, and I am still down, and no word or contact from Webafrica at all!! NOTHING!!!