Fibre Connection with WebAfrica - terrible service

I recently ordered fibre through Webafrica. The installation was done on time and without problems by LinkAfrica and a week later I received my router. After installing my router I was unable to connect to the internet.

Despite logging a number of support calls with Webafrica, spending almost 4 hours on Whatsapp with their support staff I still have no connectivity. When I log a support call via email, the support call gets closed automatically and I get sent a link on how to configure my router. Webafrica said it was the firbre installation. Link Africa checked the line and confirmed all was working correctly. I has now been six days since I switched my router on - and still no connection. Terrible service from Webafrica.