Fibre connection cancelled yet still billed for the month

Webafrica has the worst support ever. Even worse than Telkom. The support channels are almost impossible to get through. I had an issue where my fiber was down because Webafrica had not reverted my account to October. Yet, they still charged me at the beginning of the month for the service. The service had been out for the day and has affected my work tremendously.

If you are a business or a freelancer who uses WebAfrica fibre for business I would be very careful using their service because it can really put you in a difficult position if they disconnect you. Especially as they have 48hour reconnection.

Beware of companies like this with very poor service and systems that are aligned with their partners.