Fibre Connection

Very bad customer service. Recently moved into new property and it was fibre ready. The property has an existing vumatel box installed. Contract expired end of June and I purchased a new package from web africa as they were my service provider. Purchased new package on Monday 1st July. Up until today I still have no Wifi. Web africa whatsapp service is poor to be honest. I paid the full amount and I've send them proof of payment. Still they don't have an answer as to why my wifi is still off. Not getting any response from their agents.

Please be advised to not purchased packages from them!!!