VG
Vasu G
1 reviews | Active since Dec 2017
05 Feb 2018, 19:27
Fibre connection
I placed an order on 30-11-2017 and to date cannot get an explanation to why I have to connection. I have tried to contact Vumatel and WebAfrica and everyday I am provided with different responses(No fibre connectivity,POP installation,incorrect address ,asked to provide order no, being told if I have an account with them) Vumatel promised me feedback after my last post and I am still awaiting a response.I have spent almost 3 hours today without any success. I am now desperate as the kids are dependant for university ,school and me for work related connectivity (working in a health related industry that requires connectivity as I deal with laboratory diagnostics-remote monitoring) Please assist and provide some honest feedback
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
06 Feb 2018, 08:25Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Best regards,
Webafrica's reply06 Feb 2018, 08:25
Official
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Best regards,