Fibre

Hi Ntombovuyo,
Thank you for taking the time to share your experience with us. We completely understand how upsetting it must be to wait several months for a refund, especially after being given different updates along the way, and we appreciate you raising this so we can clarify the current status.
We can confirm that our Invoicing Team has sent you an email regarding your refund. According to their records, the refund has been approved and is currently held in your PayFast wallet. Please check your Inbox and Spam folder for an email from ***, which requests confirmation of your banking details. This step is required for PayFast to transfer the funds from your wallet to your bank account. The processing depends on how quickly this confirmation is completed.
If you have not received this email, you can forward your bank confirmation letter to our Invoicing Team so the matter can be escalated with PayFast.
If you need us to assist further, please feel free to send us a direct message on Hello Peter and our team will gladly provide assistance.
Warm regards,
Webafrica Crew