FIBRE BOX WAS INSTALLED AND 3 WEEKS LATER STILL WAITING FOR ROUTER

A MONTH AGO I SIGNED UP WITH WEBAFRICA, THEY WERE QUICK TO CONTACT ME BACK REGARDING FIBRE PACKAGES. WHEN I CHOSE ONE WITHIN TWO WEEKS THEY CAME AND INSTALLED A GREY BOX FOR THE FIBRE CONNECTION AND SAID THAT WITHIN THE NEXT 7 WORKING DAYS THE ROUTER WILL GET DELIVERED...IT HAS BEEN 3 WEEKS NOW AND EVERYTIME I CONTACT THEM VIA WHATSAPP I AM TOLD THEY ARE BUSY TRACKING THE ROUTER. AT THE SAME TIME THEY HAVE BEEN SENDING ME BILLING ACCOUNTS AS IF I AM CONNECTED ALREADY. SO NOW I HAVE THIS CONNECTION BOX WHICH THEY CAME AND DRILLED INTO MY WALL AND NO FIBRE..I AM TOATLLY DISGUSTED AT THIS SERVICE AND WILL RATHER GO ELSE WHERE