Fibre application / no refund...

<p>I app**** for fibre in mid October 2016 and got little to no feedback for about 8 weeks.. At that point I was told that there is no fibre support in my area. Which completely contradicts what is displayed on Webafrica's coverage map on their site, as well as Openserve's site. I physically saw the Openserve vehicles make periodic stops at the exchange outside my house as well as being shown by one of their technicians where the fibre cables go over my fence to my neighbour. Clearly I was in the coverage area.</p> <p>While this all was going on I was being charged for the data for said Fibre, which eventually got credited back to me.</p> <p>After an escalated re-application and a further 2 months of waiting I was told again that I do not fall with in the coverage area. I immediately requested a cancellation of my account and a refund of the credit on said account. This was in early January. I still have not received my refund or any contact from them since.</p> <p> </p> <p>Utterly terrible service and complete false advertising from both Webafrica and Openserve....</p>