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JM
Jan M

1 reviews | Active since Jul 2010

24 Oct 2018, 12:41

Fiber not working for almost 3 months without any assistance from Web Africa

I logged a ticket with Webafrica on 01/09/2018 08:50 regarding my fiber not working at home.

I received a default response on the Ticket Tracker on their site.

I again followed up on progress on 12/10/2018 19:38. With yet another default response coming through.

I phoned their call centre without success of talking to anyone. I was holding for more that 5 minutes.

I also asked for an update today. I would like the service restored this week and 2 months worth of paid services be refunded as I could not use the service at all.

If this service is not restored by Friday. I will cancel my account and move to another service provider.

TICKET ID: 266638

0
Replies (2)
Webafrica
Webafrica's reply24 Oct 2018, 12:51
Official

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica

JM
Jan M's update24 Oct 2018, 16:11
Reviewer Update
Thank you for another automated response. Once again you telling me what to do. If I am not mistaken, I am paying you for a services that is currently failing? I get told I have to phone the call centre. Doesn't work, they don't answer. I now have to send another email because you cannot communicate internally. What does a response mean if it is generic and doesn't give the service promised? If you website chat bot, your Customer portal Ticket System and you hello peter department cannot talk to each other than surely it is not my responsibility to keep them aligned. Sort out your issues!!! For your ease of reference. You now have 2 tickets regarding the same issue. TICKET ID: 266638 (Original Ticket) Still not resolved. TICKET ID: 313561 (New Ticket based on Hello Peter Complaint) Not sure why!!! I gave you the original ticket number on this complaint. If this service isn't restored this week, I will be cancelling my service and move to another service provider. Easy