Fiber Activation before Specified Date

Hi There,

I have been on WhatsApp for around 7 hours going back and forth between multiple agents that keep transferring me around, with no outcome. I am trying to get the following issue sorted, where I just gave up and left the chat going.

I have a fiber line installed and in the registration to get the line installed I left a comment to only activate the line on the 31st of October 2020, but now on the 9th of October, it has been activated. No one is occupying the property with the line active, and I do not have the router as of yet.

So please tell me how you can be charging me the amount for the fiber line but no router is supp**** and my comment is ignored.

Please give me a call on how to rectify the issue