Fiber

I wont tolerate this anymore can my fiber be activated i paid this month you guys said my fiber was canceled i spoke to the agent they said they will refund me my money for me to be active again i need to pay i paid still my fiber says no network connection yesterday i spoke to an agent they said i must wait for 24 to 48 hours can this be fixed im working from home you guys will lose customers with what you are doing i want my fiber to be activated by the end of today