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1 reviews | Active since Jun 2017

18 Aug 2026, 11:05

Fees with Cancellation

They hook you with free stuff, a free router and free installation up to the point where you would like to cancel. Then they hit you with fees and the router must go back on your expense! Not acceptable. Not even to mention the drama of installing the package...

"Not a problem at all. I will proceed with the cancelation.

All cancelations that come through on the first of the month and after will be canceled at the end of the following month, we require a full calendar months' notice.

We a have a R999 cancellation fee, And the free to use router needs to be returned within 20 days of the end of service or you will also be billed another R999 for the router

Please see below details for our Nology offices Nology Details: Routers are to be hand-delivered (by yourself or via your own courier) to either of the warehouses listed below- Centurion: Nology, Unit 3 Louwlardia Business Park, 122 Bavaria Rd, Louwlardia, Centurion, 0157 Business hours: Monday to Thursday, 08:00 to 17:00; Friday, 08:00 to 16:00. Please follow the board and go to the Warranties Office to drop off the router. Reception No: ***, Montague Gardens, Cape Town, Unit 2, Garnet Park, 6 Drill Ave, Montague Gardens, Cape Town, 7441. Business Hours: Monday to Thursday 08:00 to 17:00 and Friday 08:00 to 16:00. Please ask for JP or Weslee at the reception when making the drop-off. Reception No: ***."

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Replies (5)
Webafrica
Webafrica's reply18 Aug 2026, 11:18
Official
Hi Thys, 
We understand your frustration with the cancellation process, particularly around the cancellation fee, notice period and the return of the router. We also recognise your concern about having to arrange and cover the cost of returning the router.We’d like to review the cancellation and installation experience on your account to ensure the information provided and the applicable charges are clear. Please send us a DM with the details linked to your account so we can look into this further.Warm regards,
Webafrica Crew

Best regards,

's update18 Aug 2026, 11:21
Reviewer Update
The Account is on my mother in laws name, Maureen Matthews, cell ***
Webafrica
Webafrica's reply18 Aug 2026, 11:30
Official
Hi Thys,Thank you for providing the account details. We’ve looked into the account and can confirm that the cancellation request has been received and is currently being processed.The cancellation is subject to the applicable notice period and cancellation terms previously provided. The router will also need to be returned within the required timeframe after the service ends to avoid the applicable router charge.We understand your concerns around the process and hope this provides some clarity on the current status of the cancellation.Warm regards,
Webafrica Crew

Best regards,

's update18 Aug 2026, 12:18
Reviewer Update
Yes, my review stands for potential new users, so that they are aware of webafrica's **** marketing tactics.
Webafrica
Webafrica's reply18 Aug 2026, 12:21
Official
Hi Thys,We understand that your experience has shaped your view of the service and that you want potential customers to be aware of the concerns you’ve raised.The cancellation request on the account is being processed in line with the applicable terms, including the notice period, cancellation fee and router return requirements. We hope the information provided helps clarify how the cancellation process works.Warm regards,
Webafrica Crew

Best regards,