Feeling ****med and disappointed

When the wifi works, it is fine. But I have spent about more than a week without connection, I have no idea when my new router is or if it is going to arrive, but the worst part of it there is almost NO effective way to get in touch with a person to help. While the automated bot helps for quick troubleshooting, the difficulty in getting into touch with help with regards to accounts and orders makes me question why I thought it would be a good idea to continue using Webafrica when I moved. I wish I just payed the R999 cancellation fee and started fresh with a different internet provider.