Feeling hopeless

<p>I've now been debited twice for a service I am not able to utilize after one of your managers told me this would be reversed. That was a month ago. I spoke to one of your consultants who also assured me she would sort that out. She said she would also up date me on the progress of the order. Numerous calls and emails - but no service. It has been ages since my first fibre application with you. I don't think there is a point any more.<br /><br /></p>