Fed up with Frogfoot via Webafrica

My line has been down for 5 days. I have lost count of the many fruitless Wattsapp conversations. In short, I am still waiting for a frogfoot technician to fix the line. The service from Frogfoot is so bad - (clear benefits of a monopoly in the area). The lack of communication on timelines around resolve from Webafrica other than 'we will get back to you as soon as possible', the fact that webafrica consultants say that frogfoot technicians are available on weekends but Frogfoot says the opposite, the fact that I need to follow up daily is so exhausting. The other irritation is that I see frogfoot sales tents everywhere on the weekends with multiple sales consultants at the stands but not one technician is available on the weekend. Poor customer if their line goes down just before a weekend and a technician is required.