Fed up with bad support systems
Pathetic supporting systems, took me the whole day trying to get info on the whatsapp line being transfered every 10 min posting my issues and then getting a response " it seems there has been no communication between yourself and our live chat agent for quite some time." because the agent doesn't respond. See full oneway conversation below. Started at 8:00 after 16:30 still no answers
[07:57, 7/1/2021] Webafrica: Arezona: Hi there, my name is Arezona, how can I assist you today? [08:08, 7/1/2021] Chris Vermeulen: Hi [08:08, 7/1/2021] Chris Vermeulen: I need to cancel a order please [08:09, 7/1/2021] Chris Vermeulen: 110 Concerto Park, Concerto Ave, Pierre van Ryneveld [08:14, 7/1/2021] Webafrica: Arezona: Thank you, for establishing a live chat session we acknowledge you. Please be patient as an influx of live chats has streamed in, but stay online and we will attend to you. [08:16, 7/1/2021] Webafrica: Arezona: Can you please confirm the reason for cancelling today? [08:17, 7/1/2021] Chris Vermeulen: Client renewed with vox [08:20, 7/1/2021] Webafrica: Arezona: Please give me the Openserve reference here is so many to look through [08:24, 7/1/2021] Chris Vermeulen: Its metro and no ref [08:27, 7/1/2021] Webafrica: Arezona: there is quite a dew metro let me check [08:28, 7/1/2021] Chris Vermeulen: Thx [08:32, 7/1/2021] Webafrica: Arezona: Its cancelled is there anything else I can help you with? [08:33, 7/1/2021] Chris Vermeulen: Nothing thx [08:33, 7/1/2021] Webafrica: Arezona: Have a lovely day further. Please note to end chat you need to type "end chat". [09:07, 7/1/2021] Webafrica: Hi Chris Vermeulen, it seems there has been no communication between yourself and our live chat agent for quite some time. This chat session has now expired but if you'd still like to speak to an agent again, please start a new live chat session. The new agent will have a copy of your last conversation. [09:08, 7/1/2021] Webafrica: Looks like you're done, your live chat session (***) has been closed and you're back with Willie again, Press 1 to reopen chat, Press 2 to rate your experience with Arezona or press 0 to return to the main menu. [15:04, 7/1/2021] Webafrica: Service Notice
Your Fibre update: We are so chuffed you chose us to provide you with ridiculously Fasterfast Fibre! Your Fibre Order is still in pre-order status. This means your area is not active yet. As soon as your area goes live (usually within 1-3 months), we will notify you. Do I need to do anything? Not at the moment but we will be in touch should we have any additional updates. To the best of our knowledge, everything is still on track. [09:29, 7/3/2021] Chris Vermeulen: hi [09:29, 7/3/2021] Webafrica: Hi Chris, thank you for making use of our Whatsapp support chat.
Our friendly bot, Willie will try to answer any questions you may have.
You may also use the following menu shortcuts (type the shortcut in bold below).
0: Main Menu. 1: Check available internet services/products in your area. 2: Troubleshoot your internet connection. 3: Check if you're affected by any network outages. 4: Get transferred to one of our agents and chat via Whatsapp. 5: Check the status of your line fault. 6: Search our Knowledgebase Articles for assistance. 7: Get your latest Statement & Invoices [09:29, 7/3/2021] Webafrica: Hey! ? [09:29, 7/3/2021] Webafrica: Update on Your Fibre Order
Your Fibre Order is Still in Pre-order Status
What you need to know Your Fibre is still in a pre-order status, which means your area is not active yet. As soon as Metrofibre has finished up and your area goes live, we will notify you via email and SMS.
Do I need to do anything? To the best of our knowledge, everything is still on track and the Fibre installation to your area is going ahead as planned. [09:30, 7/3/2021] Chris Vermeulen: 4 [09:30, 7/3/2021] Webafrica: To help us assist you quicker, please choose one of the following reasons for this enquiry:
1. I am moving homes or have moved homes and need to follow up on my order, installation or activation 2. I need to reschedule the agreed day or time for my installation 3. I recently placed an order and need assistance correcting the address 4. Im following up on my order, installation or service activation 5. Im following up on my upgrade or downgrade request 6. Im following up on the delivery of my router 7. Im not happy with the installation at my premises 8. My service was cancelled and Im following up on its reconnection 9. Other 10. The installer failed to pitch up for my installation [09:30, 7/3/2021] Chris Vermeulen: 8 [09:30, 7/3/2021] Chris Vermeulen: 9 [09:30, 7/3/2021] Webafrica: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type ENDCHAT. [09:30, 7/3/2021] Webafrica: Hi there Chris Vermeulen, thank you for getting in touch with Webafrica. We will connect you to the next available agent as soon as possible so we can get your query sorted out in a jiffy.
Need to go grab a cuppa while you wait? No problem! Just switch your phone sound on and keep an ear out for when we message. [09:31, 7/3/2021] Chris Vermeulen: Please can you send me the addresses of all the active services on my account [09:34, 7/3/2021] Webafrica: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type ENDCHAT. [09:35, 7/3/2021] Webafrica: Tshegofatso: Hi there, my name is Tshegofatso, how can I assist you today? [09:38, 7/3/2021] Chris Vermeulen: Hi [09:38, 7/3/2021] Chris Vermeulen: Please can you send me the addresses of all the active services on my account [10:06, 7/3/2021] Chris Vermeulen: hi [10:42, 7/3/2021] Webafrica: Hi Chris Vermeulen, it seems there has been no communication between yourself and our live chat agent for quite some time. This chat session has now expired but if you'd still like to speak to an agent again, please start a new live chat session. The new agent will have a copy of your last conversation. [10:42, 7/3/2021] Webafrica: Looks like you're done, your live chat session (***) has been closed and you're back with Willie again, Press 1 to reopen chat, Press 2 to rate your experience with Tshegofatso or press 0 to return to the main menu. [10:42, 7/3/2021] Webafrica: 0: Main Menu. 1: Check available internet services/products in your area. 2: Troubleshoot your internet connection. 3: Check if you're affected by any network outages. 4: Get transferred to one of our agents and chat via Whatsapp. 5: Check the status of your line fault. 6: Search our Knowledgebase Articles for assistance. 7: Get your latest Statement & Invoices [12:45, 7/3/2021] Chris Vermeulen: 4 [12:46, 7/3/2021] Webafrica: To help us assist you quicker, please choose one of the following reasons for this enquiry:
1. I am moving homes or have moved homes and need to follow up on my order, installation or activation 2. I need to reschedule the agreed day or time for my installation 3. I recently placed an order and need assistance correcting the address 4. Im following up on my order, installation or service activation 5. Im following up on my upgrade or downgrade request 6. Im following up on the delivery of my router 7. Im not happy with the installation at my premises 8. My service was cancelled and Im following up on its reconnection 9. Other 10. The installer failed to pitch up for my installation [12:46, 7/3/2021] Chris Vermeulen: 9 [12:46, 7/3/2021] Webafrica: Hi there Chris Vermeulen, thank you for getting in touch with Webafrica. We will connect you to the next available agent as soon as possible so we can get your query sorted out in a jiffy.
Need to go grab a cuppa while you wait? No problem! Just switch your phone sound on and keep an ear out for when we message. [12:49, 7/3/2021] Webafrica: Jihaad: Hi there, my name is Jihaad, how can I assist you today? [12:53, 7/3/2021] Chris Vermeulen: Hi [12:53, 7/3/2021] Chris Vermeulen: Please can you send me the addresses of all the active services on my account [12:54, 7/3/2021] Chris Vermeulen: Then i also need your banking details pls i see debit order failed and i want to make payment [13:01, 7/3/2021] Chris Vermeulen: Hi [13:02, 7/3/2021] Webafrica: Jihaad: please hold for the billing department [13:02, 7/3/2021] Webafrica: Simphiwe: Hi there, my name is Simphiwe, how can I assist you today? [13:02, 7/3/2021] Webafrica: You are being transferred to an agent, please wait while I connect you... [13:03, 7/3/2021] Chris Vermeulen: Transfered where [13:04, 7/3/2021] Webafrica: Simphiwe: You are in the billing department now. [13:06, 7/3/2021] Chris Vermeulen: Thx by debit order didn't go thru please give me banking details so I can make payment also I need to know all the active addreses om my account pls [13:11, 7/3/2021] Webafrica: Simphiwe: You can make payment by logging onto your customer zone and access their account profile. Once logged into your profile, you can make use of the 'PAY NOW' function to successfully pay your account using either a credit card or a cheque card to have the payment reflect immediately. [13:11, 7/3/2021] Chris Vermeulen: Thanks will try that, [13:12, 7/3/2021] Chris Vermeulen: Please can you send me the addresses of all the active services on my account [13:15, 7/3/2021] Webafrica: Simphiwe: Please hold while I transfer you to our Fibre Provisioning department for further assistance with this query. I trust this is in order and hope you have a great day further. [13:15, 7/3/2021] Webafrica: You are being transferred to an agent, please wait while I connect you... [13:27, 7/3/2021] Webafrica: Melissa: Hi there, my name is Melissa, how can I assist you today? [13:27, 7/3/2021] Chris Vermeulen: Hi Please can you send me the addresses of all the active services on my account [13:28, 7/3/2021] Webafrica: Melissa: Thank you for your enquiry. Unfortunately, I will not be able to assist you on this query. This specific request will be best answered by our billing department. Please hold while I transfer you. [13:28, 7/3/2021] Webafrica: You are being transferred to an agent, please wait while I connect you... [13:28, 7/3/2021] Webafrica: Nozithelo: Hi there, my name is Nozithelo, how can I assist you today? [13:38, 7/3/2021] Chris Vermeulen: Hi Please can you send me the addresses of all the active services on my account [13:41, 7/3/2021] Webafrica: Nozithelo: which address [13:41, 7/3/2021] Chris Vermeulen: Hi Please can you send me the addresses of all the active services on my account [13:43, 7/3/2021] Webafrica: Nozithelo: i dont have those addresses [13:43, 7/3/2021] Chris Vermeulen: So who does [13:44, 7/3/2021] Webafrica: Nozithelo: i dont even which addresses you refering to email address, home address e.t.c [14:04, 7/3/2021] Webafrica: You are being transferred to an agent, please wait while I connect you... [14:08, 7/3/2021] Webafrica: Imraan: Hi there, my name is Imraan, how can I assist you today? [14:08, 7/3/2021] Chris Vermeulen: Hi Please can you send me the addresses of all the active services on my account [14:14, 7/3/2021] Webafrica: Imraan: Good afternoon Chris. The physical addresses? [14:19, 7/3/2021] Chris Vermeulen: Please [14:25, 7/3/2021] Webafrica: You are being transferred to an agent, please wait while I connect you... [14:32, 7/3/2021] Webafrica: Tshegofatso: Hi there, my name is Tshegofatso, how can I assist you today? [14:32, 7/3/2021] Webafrica: Tshegofatso: Thank you, for establishing a live chat session we acknowledge you. Please be patient as an influx of live chats has streamed in but stay online and we will attend to you. [14:32, 7/3/2021] Chris Vermeulen: Its useless trying to get info from any of you please get someone in management to contact me [15:07, 7/3/2021] Webafrica: Hi Chris Vermeulen, it seems there has been no communication between yourself and our live chat agent for quite some time. This chat session has now expired but if you'd still like to speak to an agent again, please start a new live chat session. The new agent will have a copy of your last conversation. [15:07, 7/3/2021] Webafrica: Looks like you're done, your live chat session (***) has been closed and you're back with Willie again, Press 1 to reopen chat, Press 2 to rate your experience with Tshegofatso or press 0 to return to the main menu. [15:07, 7/3/2021] Chris Vermeulen: 1 [15:07, 7/3/2021] Webafrica: Let me try to reconnect you to the Live Chat agent you were chatting to, please hold a moment... [15:17, 7/3/2021] Webafrica: Oh dear, unfortunately it seems the agent who you've been transferred to is no longer available. I have sent a request to our agents and they will contact you back on Whatsapp soonest. In the meantime, perhaps I can help you with your query? Type 0 to see the main menu. [15:21, 7/3/2021] Webafrica: Stanton: Hi there, my name is Stanton, how can I assist you today? [15:56, 7/3/2021] Chris Vermeulen: Can somone in managemnt please get hold of me [16:01, 7/3/2021] Webafrica: Stanton: Good day, thank you for contacting Webafrica. I trust you are well. Is there anything I may assist you with? [16:02, 7/3/2021] Chris Vermeulen: Been trying since this morning and people keeps transfering on ignoring so currently i'm fed up with webafrica so want to speak to management [16:17, 7/3/2021] Webafrica: Stanton: We may log a request for a manager to contact you by Monday? However, it would be great if you could briefly inform me about the issue. [16:18, 7/3/2021] Chris Vermeulen: I'm looking for the street addresses of all the active services on my account [16:49, 7/3/2021] Webafrica: Hi Chris Vermeulen, it seems there has been no communication between yourself and our live chat agent for quite some time. This chat session has now expired but if you'd still like to speak to an agent again, please start a new live chat session. The new agent will have a copy of your last conversation. [16:49, 7/3/2021] Webafrica: Looks like you're done, your live chat session (***) has been closed and you're back with Willie again, Press 1 to reopen chat, Press 2 to rate your experience with Stanton or press 0 to return to the main menu.