fed up with bad service

I have been a customer with web africa for almost 3 years now. i am on a 100/100 mb package( not cheap btw). Since October 2021 my wifi will just drop out for hours on end, i have now logged this issue with web africa since then, if i manage to battle thru the stupid watsapp menu and waited hours for someone to get back to me i log the issue, each time it is something different, each time they 'reset' the router or line or watever the case may be, it works for a day or 2 and then the issue is back and i have to start my complaint again.

fast forward to February 3rd 2022, i am told a new router is being send, i was hopeful this will resolve my issue. on the 7th i check to see were the router is , nope im told its declined for lack of testing.

i have never written a review about any company, this headache caused by webafrica has cost them a loyal customer, not for there being a hiccup, but for them just dragging it out for months on end with no resolution.