Fed up

Web Africa, every single thing I've done through you have had issues. Transferring my line, upgrading my line speed, changing billing from credit card to direct debit, getting on your bundled package pricing, every single thing was a messup and required multiple follow up calls. Now, in the middle of July I downgraded my package from 60+240 to 40+160 as I do not use that much data. Only to realise now that you never downgraded me and I am still on the 60+240 package, and you have billed me for next month for 60+240 as well. Yet on your website it says I am on 40+160 from next month, (Although it should have been this month already) Can someone please tell me what package I am on ? I've only used around 20gb daytime data so far this month as I thought I was on the 40gb package already. I've tried calling twice this morning and both times I got disconnected after holding for 10 minutes.<br> <br> Your internet connection is excellent, but everything in the backend seems to be in shambles.