Fed up

Have had a problem with my line speed for weeks now and not any bit of feedback or nothing. Your ticket system does not work in my opinion. I have called also to confirm that the fault was reported, but seems there was no joy in that as well. The fault was escalated apparently but think i may be on the wrong planet or something, because no one got back to me. Your service was great in the beginning, but clearly something went way wrong. Why should i continue with this type of service? Looking at other options.