MS
Marius S
1 reviews | Active since Aug 2012
30 Aug 2015, 12:17
Fauly ADSL line
Since i have joined webafrica (+- 6months ago) i have had nothing but problems with my ADSL line, i have raised multiple incidents with webafrica and still my line is not resolved. i have send 100's of mails asking for updates and how long it is still going to take to resolve the issue only to find that a new tech is assigned to my problem each time then all the testing needs to start from the beginning again. I am cancelling with web africa they don't deserve to be one of the top ISP's in south Africa. Hope this message finds people that wants to join web africa and convince them NOT to. SEEMS LINE THEY ONLY INTERESTED IN TAKING YOUR MONEY NOT IN CUSTOMER SERVICE.
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Replies (1)Webafrica's replyOfficial
03 Sept 2015, 19:23Hello Nixon999,
It is sad to hear you are upset and having an unpleasant experience with us. Hence, we can understand where you are coming from.
A senior from our ADSL team managed to get hold of you so he can assist, but sadly, he advised that you don't wish for us to turn things around and that you'd like to cancel. We're sorry to see you and we're really sorry for the bad events that transpired.
Regards,
Mkhululi
Online Team
It is sad to hear you are upset and having an unpleasant experience with us. Hence, we can understand where you are coming from.
A senior from our ADSL team managed to get hold of you so he can assist, but sadly, he advised that you don't wish for us to turn things around and that you'd like to cancel. We're sorry to see you and we're really sorry for the bad events that transpired.
Regards,
Mkhululi
Online Team
Webafrica's reply03 Sept 2015, 19:23
Official
Hello Nixon999,
It is sad to hear you are upset and having an unpleasant experience with us. Hence, we can understand where you are coming from.
A senior from our ADSL team managed to get hold of you so he can assist, but sadly, he advised that you don't wish for us to turn things around and that you'd like to cancel. We're sorry to see you and we're really sorry for the bad events that transpired.
Regards,
Mkhululi
Online Team
It is sad to hear you are upset and having an unpleasant experience with us. Hence, we can understand where you are coming from.
A senior from our ADSL team managed to get hold of you so he can assist, but sadly, he advised that you don't wish for us to turn things around and that you'd like to cancel. We're sorry to see you and we're really sorry for the bad events that transpired.
Regards,
Mkhululi
Online Team
