1 reviews | Active since Oct 2010
Faulty router
<p>ok after 100s of emails and over a period of a few months my supp**** by webafrica router is faulty and has been progressively worse for some time. when reporting this to them after many many wierd and wonderful tests NONE of which has gotten me closer to a resolution the response is we dont have a temp router for you and it may take 3 days BUT if we have to send it back to the supplier 2 weeks... why does this always become the clients problem? isnt the idea to be customer centric?</p> <p>it just seems although sweetly worded emails no one there is results driven and absolutley enjoy stating the obvious without any resolution in mind. sloppy customer care. zero results driven.</p> <p> </p>
update, got another pointless email from support. rather telling me to watch my language then attempting to resolve the problem. i have yet to have a single thing done about this. just pointless very sweet emails skirting around the problem and offering no solutions. i have gone as far as telling them the steps to take to resolve this.
update, got another pointless email from support. rather telling me to watch my language then attempting to resolve the problem. i have yet to have a single thing done about this. just pointless very sweet emails skirting around the problem and offering no solutions. i have gone as far as telling them the steps to take to resolve this.
ok after not managing to understand or not reading my request to confirm a date and time for collection of the router i am now being ignored. my request for a replacment router so that i am not without connectivity has also roundly been ignored. i suppose aco****ability is required, in terms of resolution finding these support crowd dont seem to be able or willing to resolve issues.
ok after not managing to understand or not reading my request to confirm a date and time for collection of the router i am now being ignored. my request for a replacment router so that i am not without connectivity has also roundly been ignored. i suppose aco****ability is required, in terms of resolution finding these support crowd dont seem to be able or willing to resolve issues.
ok no progress at all. i dont think the customer support are capable of managing making a cup of tea. they did send a courier around to collect a parcel. pity no one was there or that a temporary solution was not provided. I guess two weeks of no connectivity is good enough for them. thats what you get poor service and hapless support.
ok no progress at all. i dont think the customer support are capable of managing making a cup of tea. they did send a courier around to collect a parcel. pity no one was there or that a temporary solution was not provided. I guess two weeks of no connectivity is good enough for them. thats what you get poor service and hapless support.
ok got a call from what i think is a team leader there, first solid response i think so far, one more test then i believe a replacement router maybe on the cards.
ok got a call from what i think is a team leader there, first solid response i think so far, one more test then i believe a replacement router maybe on the cards.
ok finally web africa have come to the party and delivered me a new router. problem solved.
ok finally web africa have come to the party and delivered me a new router. problem solved.