CS
Christiaan S
1 reviews | Active since Apr 2019
24 Aug 2024, 13:10
Faulty line and no one has answers
I have been sitting without Wifi from the 17/08/2024 and today is the 24/08/2024 its been 7 days and my Fibre line is still at fault. And no one can give me answers about the problem. Web Africa is just shifting the blame to Metro Fibre and no one has answers. Remember this service is paid in advance and the service is not even working I need answers as this is not exceptable
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Christiaan S's updateReviewer Update
26 Aug 2024, 18:43Today on 26/08/2024 I spent the whole day trying to find out what is going on and I was transferred to 7 different people and person 8 only could help and I mean it took 6 hours of transfering before someone could help me.
So my service was suppose to end the 31/08/2024 but Web Africa gave instruction to Metro Fibre to disconnect my line the 16/08/2024 so I will be without Fibre for half a month. And I paid for the full month service in the beginning of the month...
The only thing they say I can do is to request to reconnect my line and then have to put another canselation and then serve another calender month before I can move to my new service provider.
So my service was suppose to end the 31/08/2024 but Web Africa gave instruction to Metro Fibre to disconnect my line the 16/08/2024 so I will be without Fibre for half a month. And I paid for the full month service in the beginning of the month...
The only thing they say I can do is to request to reconnect my line and then have to put another canselation and then serve another calender month before I can move to my new service provider.
CS
Christiaan S's update26 Aug 2024, 18:43
Reviewer Update
Today on 26/08/2024 I spent the whole day trying to find out what is going on and I was transferred to 7 different people and person 8 only could help and I mean it took 6 hours of transfering before someone could help me.
So my service was suppose to end the 31/08/2024 but Web Africa gave instruction to Metro Fibre to disconnect my line the 16/08/2024 so I will be without Fibre for half a month. And I paid for the full month service in the beginning of the month...
The only thing they say I can do is to request to reconnect my line and then have to put another canselation and then serve another calender month before I can move to my new service provider.
So my service was suppose to end the 31/08/2024 but Web Africa gave instruction to Metro Fibre to disconnect my line the 16/08/2024 so I will be without Fibre for half a month. And I paid for the full month service in the beginning of the month...
The only thing they say I can do is to request to reconnect my line and then have to put another canselation and then serve another calender month before I can move to my new service provider.