Fast inconvenient tech support.

If you are looking for a provider that will be fast to keep you holding, frustrated and completely in the dark, with tech support staff that will not assist you, drop calls and will leave you twiddling your thumbs, than Web Africa is the provider you're looking for.

Until you take it upon yourself after 3 attempts of trying to get assistance and hours of holding, you will need a heavy dose of patience and calmness which will eventually get you to speak to the floor manager, where they will still test you even further by saying they have to escalate it to VUMA Tel , if the issue has not been solved... you will have no choice but to sit back while VUMA Tel also takes their time and eventually sends you a text message saying everything is fine, all you need to do is reboot the CPE!

Well given that you're this far gone with them and are invested in having your internet back up and running, you do as empty SMS with no reference number instructs... and to no surprise nothing has changed. You will have to look around somewhere for an even stronger dose of patience and calmness, because yes, they will keep you holding.

After more then 36hrs or back and forth (most of the communication coming from you), the floor manager that you wish you could have started with in the beginning will get you sorted out, and all you can do is thank you, because what else can you really do ?!

Web Africa. Baleka, Frickin, Sheshisa, Riconculously fast inconvenient tech support.