1 reviews | Active since Oct 2024
False Promises
This is the worst service provider by far. I app**** for fibre conncetion and made a payment to Web Africa in March 2024 and I have since been waiting for an installation. I keep receiving emails that I should be available for the installer to come and connect me and it never happens till now and whenever I try and contact the installation company their number is constantly unavailable as well as the installers number is always on voicemail. I then contacted Web Africa and they promised that they will follow up with Vuma and get back to me and requested that I send them pictures of the pole nearest to my home to prove that it is not full as per installers report which was false cause the installer was lazy whereas more people are being connected on the same pole. I requested for a refund and no one has got back to me.
I eventually got an installation done in January and was requested to make payment on the 7th of January which I did and I got another request to make another payment on the 21st if January and made the payment which was supposed to cover me for 2 months but halfway through my services have been disconnected already yet the are failing to refund me the payments that could cover me for 3 months. I'm not going to make another payment till the funds are transferred to my account and the service is reconnected.
I eventually got an installation done in January and was requested to make payment on the 7th of January which I did and I got another request to make another payment on the 21st if January and made the payment which was supposed to cover me for 2 months but halfway through my services have been disconnected already yet the are failing to refund me the payments that could cover me for 3 months. I'm not going to make another payment till the funds are transferred to my account and the service is reconnected.