1 reviews | Active since Jan 2018
False promises
So I moved from Telkom to webafrica as a ISP. After explaining my problems with Telkom that I get capped on my uncapped package and I am unable to stream Netflix and show max, weafrica ensured me they are not like that. So after having webafrica for 2 months I had some problems with my internet speed so I contacted them. They informed me that they have a fair share policy where I get capped during business hours. After being frustrated that they did not state this in the beginning I accepted. During December I had problems with my internet speed it was at 75kb/s. I phoned the again and they informed me that the problem lies on there side and they will sort it out. So after still battling I phoned them again last night. In which the tec support told me that it’s not at their side and that my internet speed is cut in half due to my usage. Please note that I have a 4mb/s line and my speed is running at 100kb/s to 500kb/s which is much more than half. He also informs me that their services only supple 4gb per day. Everytime it’s another story and another lie. Do not use Weafrica they are full of lies and excuses their customer service is horrible. They are worse than telkom
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Best regards,
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Best regards,
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Best regards,
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Best regards,
