False Free Fibre Installation Signups - AVOID
I signed up for a early bird Fibre special last year OCT18 which was offered through VumaTel Website and Webafrica featured saying be first to get FIBRE and pay no installation fee when you go live aslong as you dont cancel within the first 12 months. You will need to pay delivery.
I though this was a fair deal as I heard rumours fibre were coming. They started to lay the cables. All the ISPs knocked on my door offering free installation and I declined as I signed up with WebAfrica months ago. I got my router yesterday and signed up.
To my suprise I got a bill today for installation R1700. I phoned the call centre and after being transferred about 4 times I spoke to a lady that advised me they only see a record from JAN and that offer ended SEP??
After the consultant spoke to a manager they were still not willing to assist. , I am sorry but this is not acceptable. Why am I being offering these things and now its a a different story. VERY DISAPPOINTING ... especially since all other competitors were offering way better deals.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica