False advertising

On moving house, my internet was not activated, as per the move order instructed. Collen from We africa has said that she will contact Vumatel to cancel the previous tenants internet yesterday morning. The previous tenant did cancel it was to be deactivated on the last day of Sep. Call centre does not help and says I must wait up to 30 days. It's there job to cancel the previous tenant with vumatel not mine. Webafrica has not rep**** to my emails and has not contacted Vumatel and they expect me to loose income due to faults on their side. False advertising.