1 reviews | Active since Aug 2018
FALSE ADVERTISING, BEWARE
FALSE ADVERTISING
They offer "free routers" with Fibre packages.
After a year and a half of service, I had to cancel due to moving. Webafrica then send me a "claw back fee" for the router without asking. Only after I challenge them on the theft, they suddenly bring up all sorts of deep policies that justify it.
I now have to post them their router back at my own cost and then only will they refund the money they already took.
BEWARE when taking out any package that involves devices, demand all policies and fine pri t around a package before ordering to avoid surprises when you cancel.
See article below that backs up my claim: https://www.google.co.za/amp/s/mybroadband.co.za/news/broadband/249759-webafricas-free-router-advertising-is-misleading-asa.html/amp
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica