HD
Hennie D

1 reviews | Active since Mar 2019

29 Mar 2019, 11:34

False advertising and *********

False advertising and ********* business. They force me to pay for their internet without giving me a rooter. They debit my wife's account without my permission 3 days after the fiber were installed in my house, how did they get my wife's details in the first place??! i was only to start paying the following month as per their adverti*****ts. They hijacked my Fibre box without me giving them the Object number, so that the correct ISP cant load their internet, due to WA blocking it. They decide when they want to reply to your inquiries. Supposed to be a month to month contract. BE WARNED it is actually a two month to two month contract and you cannot remove your debit details on the website. so they will keep on billing you. they work ethic is exactly like these **** sites. STAY AWAY!!!!

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Replies (1)
Webafrica
Webafrica's reply01 Apr 2019, 09:43
Official
  Hello   Hennie  ,

Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.

HOW TO GET HOLD OF US:
EMAIL US: ***

• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email

CALL US: *** 

• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
 
Kind regards, 

Webafrica